A ticketing system that just makes sense.
Every piece of our ticketing system was designed by people on the front line. A platform to make working faster, personalized, and ensure your intended results.
Case Management System for Customer Service
What our happy customers have to say:
Deliver better customer experiences, more efficient teams, and solve problems faster.
We can show you why customers refer to us as their trusted partners. Book a personalized demo today.
Role Based Administration
Manage agent permissions based on roles you create. Lock down data or features for different agents or groups.
Ticket Policies
Assign the right fields and data to certain tickets to simplify your agent's workflow and ensure the right information is tracked.
SLA Management
Assign service level agreements based on support levels, customer roles, or licenses in order to regulate response times and resolution times.
Multi-Department Support
Segment the platform by department, brand, or team. You have full control of your platform and data.
Configurable Workspaces
Easily manage tickets by configuring exactly which data points are relevant to you.
Escalation Management
By setting up workflows, you can automate the escalation process by determining the appropriate delegate for each escalation and de-escalation.
Collision Detection
Stop multiple agents from responding to the same ticket by knowing who is looking and responding to each case.
Team Collaboration
Collaborate with your team members to get the help you need within the ticket.
Realtime Agent Status
Know who is online and away and ensure you transfer cases to people actually working.
Unified View
Manage everything from one simple view.
One Tool
One integrated platform that lets your team live in one place.
Built for the B2B
Built to make the complexity of the B2B simple.